ValiCred Refund Policy

Last Updated: August 9, 2026

1. The ValiCred Guarantees & Cash-Back Options

At ValiCred, we proudly stand behind the quality of our strategic credit mapping and audits. Because universities ultimately make the final decisions regarding Credit for Recognised Learning (CRL), we provide two tiers of financial protection and outcome incentives:

1.1 The 90% Full Rejection Guarantee

This guarantee applies only if you purchased the maximum number of unit waivers we determined you were eligible for in your initial Expression of Eligibility (EOI) audit. If you purchased this maximum amount and your university ultimately rejects every single unit application, you are eligible for a 90% refund of your total report fee.

• Complete Submission Requirement: ValiCred is an advisory tool. Our guarantee relies on you submitting the exact arguments and evidence we provide. If you submit an incomplete application to your university—such as omitting the specific justification/basis for unit selection, or failing to include documentation for all work experience mentioned in your report—this guarantee is strictly void.

• 100% Rejection Required: To qualify for the 90% refund, 100% of the maximum recommended units from your EOI must have been fully and properly submitted, and subsequently rejected by your institution.

1.2 The 10% AI Data Contribution Cash-Back (For Any Outcome)

ValiCred is constantly refining its AI mapping engine using real-world university decision outcomes. To reward you for helping us train and improve our matching systems, we offer a 10% cash-back refund of your total report fee whenever you securely submit your official university decisions to us.

This 10% cash-back applies to any combination of results, including:

• Mixed Outcomes: Any combination of approvals and rejections (e.g., 2 approvals / 2 rejections, 1 approval / 3 rejections, etc.).

• 100% Approvals: All of your unit applications were accepted by the university.

• 100% Rejections: All units were rejected, but you either missed the claim window for the 90% Full Rejection Guarantee or purchased a package for fewer units than recommended in your EOI.

2. Data Privacy & AI Anonymization

Whether you are claiming the 90% Full Rejection Guarantee or the 10% AI Data Contribution Cash-Back, your personal identity is strictly protected.

• No Personal Data in AI Training: We never use your full name, student ID, contact details, or any Personally Identifiable Information (PII) to train our systems.

• Strict Data Sanitization: All personal identifiers are permanently stripped and anonymized before any submitted documentation is processed by our machine learning models.

• What We Actually Train On: Our AI engine is trained purely on the underlying, non-identifiable academic logic—specifically the industry experience types, duration of work, relevant skill competencies, unit codes applied for, and the university's written rationale for approval or rejection.

3. Claim Timeframes

For the 90% Full Rejection Guarantee

Your eligibility window for submitting a 90% refund claim depends on the specific package you purchased:

• The Drop: Claims and required evidence must be submitted within 90 days of the date your report was delivered.

• The Stack: Claims and required evidence must be submitted within 12 months of the date your report was delivered.

University Wait Times: Universities can take time to process CRL applications. It is your responsibility to follow up with your institution. Claims submitted for the 90% guarantee after your package deadline will automatically be processed under the 10% Lifetime Cash-Back instead.

For the 10% AI Data Contribution Cash-Back

• No Expiration Date: There is no time limit or deadline for claiming the 10% cash-back. You can submit your outcomes and claim your 10% reward at any time, regardless of how long your university takes to deliver a final decision.

4. Required Evidence for Claims

To process any claim (90% Guarantee or 10% Cash-Back) and ensure accurate AI learning data, you must provide verified documentation clearly showing:

• Your Name: Must match the name on your ValiCred account and report (used for account verification only prior to anonymization).

• Official University Sender Details: Clear proof of authenticity showing official university email headers or official letters with logos.

• Exact Unit Codes/Names: Explicitly naming the specific university units that were reviewed.

• Outcome Notice & Reasoning: Official written confirmation showing the approved or rejected status of each unit. If rejected, the university's explicit reason for denial must be visible.

• Proof of Complete Submission (Required for the 90% Guarantee only): A copy of your submitted application proving that all ValiCred justifications and work experience evidence were included in full.

5. Verification & Unacceptable Evidence

To protect against fraudulent claims and preserve system integrity, ValiCred reserves the right to request that you securely forward original decision emails directly from your student inbox, along with sent application logs, for metadata verification.

The following will not be accepted for any refund or cash-back claim:

• Rejections due to user error (e.g., missing university deadlines or failing to pay university administrative fees).

• Heavily cropped, edited, or unverified screenshots.

• Word documents or copy-pasted text without original email headers.

• Decisions for units that ValiCred did not explicitly recommend in your report.

• Rejections based solely on verbal conversations or phone calls without official written confirmation.

6. How to Submit a Claim

To submit a claim for either the 90% Guarantee or the 10% Data Contribution Cash-Back, use the exact same link and process:

1. Access the Form: Open the official Refund/Cash-Back Claim Form linked in the delivery email of your ValiCred report.

2. Prepare Your Documents: If uploading multiple screenshots or documents, merge them into a single PDF (maximum 10MB) per unit before uploading.

3. Processing Window: Once submitted, our team will review your evidence and sanitize your data. Please allow 7 to 14 business days for processing.

4. Refund Issuance: Upon verification, your approved refund (90% or 10%) will be issued directly back to your original payment method.

7. Contact Us

If you have questions regarding the evidence required, privacy safeguards, or the status of an existing claim, please reach out to our support team at support.valicred@gmail.com.